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End to End Service

Smartway can provide you with end-to-end services from international supply chain, importation through 3PL, and order to cash services.

With fully operational hubs across the world and a single global management system (SMARThub®) you can be sure of seamless experience at every stage.


Order to cash services

Smartway can fully manage the order and monies collection process, both within the UK and on a global basis. We have the experience and direct accounts with hospitals and pharmacies to handle this process efficiently.

Real Time inventory and ordering portals

We can also implement real-time inventory and ordering portals for your brand.

SMARThub® - Supporting Medicines Access in Real Time Hub - is our bespoke management system. 21CFR Part 11 compliant, the online system provides you with secure ordering and inventory management support for teams across the world. The system can also be fully customised to your individual needs.

Pharmacovigilance and Drug Safety reporting

All our systems have built in reporting for any drug safety issues or patient side effects. These can be linked directly to your systems or, through audited and approved partners, we can maintain full drug safety databases and systems for you.

Regulatory & market knowledge

We believe regulatory expertise is core to our business success and how we supply our clients worldwide. We bring the advantage of 25 years sourcing and supplying medicines globally. We also have a company objective that 10% of all staff must be regulatory or pharmacy professionals, ensuring that this knowledge, approach and culture flows through the whole company.

Our regulatory team is fully integrated into our commercial teams.

Meet the Team

Dhruv Patel

Chief Operating Officer

Robert Donnell

Executive Vice President - Medicines Access

Kirti Patel

Superintendent Pharmacist

Nicole Lyons

Regulatory Director

Amy Searle

Project Manager

Maysa Gamal

Regional Sales Manager – MENA region

Talk to the team

Please take a look at how else we can help you in Specialist Distribution.