To achieve this, we have set rigorous standards of ethics, conduct and behaviour throughout our operations, regardless of which country they take place in. These apply to all of the decisions and actions that we take. In putting the patient first, we are not afraid to make decisions even if they appear contrary to our own commercial interests.
We have rigorous recruitment criteria, meaning that we only employ those who share our values and the commitment to patients throughout the globe. We also apply these criteria to the stakeholders that we work with, such as our suppliers, our customers and our logistics partners, for example. We monitor these behaviours through audits, compliance reviews, employee feedback and whistleblowing reports. Where those values are not applied or met, we will take action to put it right.
We have a dedicated regulatory, quality and compliance team with all of the resources they need to ensure that we meet the high standards. The team is led by a senior manager, who is able to make decisions about resourcing, innovation and targets/KPIs. The effectiveness of the team is measured and reviewed to ensure that objectives are being met.
We regularly cooperate on a voluntary basis with regulators across the globe to support investigations intended to disrupt the introduction of falsified, sub-standard or poor quality medicines. We also take part in regular industry events to share our knowledge, to help others do the same and learn from the experience of our industry colleagues.